Delivery Terms
NESSA delivers orders throughout Ukraine via "Nova Poshta", and worldwide (except RF and BY) via Nova Poshta, DHL, and Meest.
Delivery within Ukraine is according to Nova Poshta rates, international orders are shipped according to postal rates (from $50).
Delivery time is 1–2 days from the moment of order confirmation. Orders are shipped from Monday to Saturday after 5:00 PM.
You will receive a notification with the tracking number from Nova Poshta.
Exchange and Return
Products of proper quality that do not fit for any reason are subject to return or exchange within 14 days of receipt (according to the Law "On Protection of Consumer Rights", which allows return or exchange of goods within 14 days from the date of purchase), provided that:
– there are no signs of use
– the product retains its original appearance and consumer properties
– the original and undamaged packaging and tags are preserved
- proof of purchase is provided
Products of improper quality (used or with damaged tags) are not subject to return or exchange.
If the returned product is not eligible for return or exchange, we will have to send it back at your expense.
– the cost of delivery when returning/exchanging goods is paid by the buyer.
- refunds are processed to the customer's account within 14 business days from the date the product is received for return
You can request a return by writing to us at nessadress24@gmail.com with your order number, date of receipt, and reason for return.
There are NO returns or exchanges for international shipments!